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Level 2 Certificate in Information, Advice or Guidance

For many businesses, being able to offer clear and accurate information, advice or guidance (IAG) – and knowing what can be shared legally and professionally – is really important. If you give information, advice or guidance as part of your role, this level 2 course can help you brush up on your skills and make sure you’re aware of the fundamental rules for successful information sharing.

This course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.

Our distance learning courses are completed online, so there is no need for any personal attendance in college, however you can always attend college if you feel you need this.

You will complete assessments by answering questions and submitting them to your tutor via the online learning platform.

You will be given full written feedback on your assessments within 5 working days.

Your tutor is available by Email, or Mobile Phone during office hours if you need support with your studies.

To study the courses, you need to have a suitable device such as a laptop, a desktop computer or a tablet such as an iPad. You also need access to the internet.

Please note: It is not possible to complete the courses on a mobile phone as they are not compatible with our learning platform.

On successful completion of the course, you will receive a certificate from NCFE awarding body, confirming your achievement.

Key Information

  • Course Level

    Level 2

  • Delivery


    Distance / Online

  • Duration

    15 Weeks

Apply or Enquire

To attain this qualification, you need to achieve all 5 units.

  1. Information, Advice or Guidance in Practice (R/506/6653)
  2. Developing Interaction Skills for Information, Advice or Guidance (Y/506/6654)
  3. Signposting and Referral in Information, Advice or Guidance (D/506/6655)
  4. Information, Advice or Guidance – Context (H/506/6656)
  5. Managing Information (T/506/6659)

Portfolio of Evidence

This qualification is internally assessed and internally quality assured by Centre staff and externally quality assured by NCFE External Quality Assurance Consultants (EQACs).

There are no specific recommended prior learning requirements for this qualification, however you must:

  • Currently live in England
  • Resident in the UK/EU for 3+ years, for purposes other than study
  • be aged 19+
  • Not be on an apprenticeship

Learners who achieve this qualification could progress to:

  • Level 2 Certificate in Counselling Skills
  • Level 2 and 3 Certificates in Principles of Customer Service
  • Level 2 Diploma in Customer Service
  • Level 3 Award in Counselling Skills and Theory
  • Level 3 Diploma in Counselling Skills
  • Level 3 NVQ Certificate in Advice and Guidance
  • Level 3 Certificate in Information, Advice or Guidance.

Course Career Prospects

This Level 2 Course in Information, Advice or Guidance will help with personal development and would lead to careers in Business and Management. Careers such as:

  • School Business Manager (£25,000 to £55,000)
  • Business Analyst (£30,000 to £70,000)
  • Horticultural Manager (£18,000 to £40,000)

Financial Support

Depending on your situation, you may be able to access a range of financial support available.

Course Fees


Fully Funded.


Apply or enquire about this course

Please use the following links to make an application or enquiry about this course.




Apply online Make an enquiry Call 0800 358 7575