This qualification gives staff/student the skills to resolve conflict effectively and respectfully.
Not all customer facing roles are the same, and sometimes dealing with the public can have its challenges, particularly when handling issues and complaints.
The Highfield Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.
It is applicable to a wide range of sectors and can be taken by anyone requiring a better understanding of how to prevent conflict from arising or would like to feel more confident in being able to deal with challenging situations.
On successful completion of the course, you will receive a certificate from Highfields Awarding Body, confirming your achievement.
This is a two-day course with all materials provided and a multiple-choice examination at the end.
- How communication can be used to solve problems and reduce the likelihood of conflict.
- The factors that influence human responses in conflict situations.
- How to assess and reduce risks in conflict situations.
- How to communicate effectively and de-escalate conflict in emotive situations.
Good practice to follow after conflict situations
This qualification is assessed externally by the awarding body, Highfields.
There are no formal entry requirements for this qualification.
Learners who achieve this qualification could progress into a qualification in several different sectors such as:
- Customer Service
- Public Services
Learners may also go on to study qualifications in a related area depending on their current skills and role within the organisation.
Depending on your situation, you may be able to access a range of financial support available.