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Level 2 Award in Conflict Management HABC

This qualification gives staff/student the skills to resolve conflict effectively and respectfully.

Not all customer facing roles are the same, and sometimes dealing with the public can have its challenges, particularly when handling issues and complaints.

The Highfield Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.


It is applicable to a wide range of sectors and can be taken by anyone requiring a better understanding of how to prevent conflict from arising or would like to feel more confident in being able to deal with challenging situations.

 Please note:

On successful completion of the course, you will receive a certificate from Highfields Awarding Body, confirming your achievement.

Key Information

  • Course Level

    Level 2

  • Duration

    2 Days

Apply or Enquire

This is a two-day course with all materials provided and a multiple-choice examination at the end.

  • How communication can be used to solve problems and reduce the likelihood of conflict.
  • The factors that influence human responses in conflict situations.
  • How to assess and reduce risks in conflict situations.
  • How to communicate effectively and de-escalate conflict in emotive situations.

Good practice to follow after conflict situations


This qualification is assessed externally by the awarding body, Highfields.


There are no formal entry requirements for this qualification.

Learners who achieve this qualification could progress into a qualification in several different sectors such as:

  • Retail
  • Customer Service
  • Public Services

Learners may also go on to study qualifications in a related area depending on their current skills and role within the organisation.

Financial Support

Depending on your situation, you may be able to access a range of financial support available.

Course Fees


Fully Funded.


Apply or enquire about this course

Please use the following links to make an application or enquiry about this course.


We are experiencing some technical issues with the apply system.  If you are having difficulties with this as an alternative you can download an Application Form (PDF) – this can be edited directly on your device, then saved and emailed to our central admissions Team centraladmissions@don.ac.uk


Apply online Make an enquiry Call 0800 358 7575

Information for EU Students

From January 2021, how you apply for a course will change. For more information, read the UK Government's guide for the UK points-based immigration system for EU students (pdf).

Visit our International pages for more information and contact details