Designed to fit around your life
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Study around your life
No fixed timetable and no commute. Log in on a lunch break, in the evening or at the weekend, and work at whatever pace suits you.
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A qualification that counts
Every course leads to a nationally recognised qualification from an established awarding body, not a certificate of attendance.
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A real tutor, not just a website
You submit your work to a tutor who reads it and writes back within five working days, and who you can reach by email or phone during office hours.
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Funded for eligible adults
For most adults aged 19 and over living in England, the Adult Skills Fund covers the tuition, the materials and the assessment.
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain – instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business’s success.
If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience.
You will increase your awareness of how to understand and meet customers’ needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
This course will develop your knowledge and understanding across a range of basic customer service concepts and practices.
On successful completion of the course, you will receive a certificate from NCFE awarding body, confirming your achievement.
To achieve this qualification, you need to achieve all 7 units.
- Principles of customer service and delivery (Y/507/5967)
- Understand customers (D/507/5968)
- Understand employer organisations (A/507/5895)
- Understand how to communicate with customers (H/507/5969)
- Understand how to handle customer information (D/507/5971)
- Understand how to handle objections, promote additional products or services and close sales (M/507/5974)
- Understand how to develop working relationships with colleagues (F/507/5896)
Portfolio of Evidence
This qualification is internally assessed and internally quality assured by Centre staff and externally quality assured by NCFE External Quality Assurance Consultants (EQACs).
What studying online actually looks like
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Everything happens online
The course runs on our online learning platform. There is no need to attend college at any point, though you are welcome to if you would rather work here.
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You submit work as you go
Each unit ends in questions you answer and send to your tutor through the platform. There is no exam hall and no fixed deadline to sit anything.
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Your tutor writes back
You get full written feedback on every assessment within five working days, and your tutor is available by email or phone during office hours if you get stuck.
Who can study these courses?
Funding eligibility
Funding is set nationally. To study one of these courses at no cost you need to be:
- Aged 19 or over
- Currently living in England
- Resident in the UK or EU for the last three years, for reasons other than study
- Not currently on an apprenticeship
Withdrawals
Your Tutor will provide support and guidance throughout your qualification. In return, we expect learners to demonstrate commitment and engagement in completing the qualification within the academic year.
If no work is submitted for a period of four consecutive weeks, and no mitigating circumstances have been communicated, we will assume that you wish to withdraw from the course. Where mitigating circumstances apply, you must inform your Tutor as soon as possible by telephone or email so that appropriate support and arrangements can be considered.
Please note that, should you be withdrawn from the programme, an administration withdrawal fee of £249 will be payable. This fee covers administrative costs only and is not a charge for tuition.
Four steps from here to qualified
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Find the course
Browse by subject or search for what you need. Every course page lists the units, how long it takes and who it suits.
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Apply online
Fill in the form. It takes a few minutes and you do not need anything to hand.
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We check you are eligible
We confirm the funding, set up your account on the learning platform and introduce you to your tutor.
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Study at your own pace
Work through the units in your own time, send your assessments to your tutor, and finish with a qualification.