Designed to fit around your life
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Study around your life
No fixed timetable and no commute. Log in on a lunch break, in the evening or at the weekend, and work at whatever pace suits you.
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A qualification that counts
Every course leads to a nationally recognised qualification from an established awarding body, not a certificate of attendance.
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A real tutor, not just a website
You submit your work to a tutor who reads it and writes back within five working days, and who you can reach by email or phone during office hours.
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Funded for eligible adults
For most adults aged 19 and over living in England, the Adult Skills Fund covers the tuition, the materials and the assessment.
The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You’ll also gain a better understanding of what makes effective teams work.
- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
Online
What studying online actually looks like
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Everything happens online
The course runs on our online learning platform. There is no need to attend college at any point, though you are welcome to if you would rather work here.
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You submit work as you go
Each unit ends in questions you answer and send to your tutor through the platform. There is no exam hall and no fixed deadline to sit anything.
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Your tutor writes back
You get full written feedback on every assessment within five working days, and your tutor is available by email or phone during office hours if you get stuck.
Who can study these courses?
Funding eligibility
Funding is set nationally. To study one of these courses at no cost you need to be:
- Aged 19 or over
- Currently living in England
- Resident in the UK or EU for the last three years, for reasons other than study
- Not currently on an apprenticeship
Withdrawals
Your Tutor will provide support and guidance throughout your qualification. In return, we expect learners to demonstrate commitment and engagement in completing the qualification within the academic year.
If no work is submitted for a period of four consecutive weeks, and no mitigating circumstances have been communicated, we will assume that you wish to withdraw from the course. Where mitigating circumstances apply, you must inform your Tutor as soon as possible by telephone or email so that appropriate support and arrangements can be considered.
Please note that, should you be withdrawn from the programme, an administration withdrawal fee of £249 will be payable. This fee covers administrative costs only and is not a charge for tuition.
Four steps from here to qualified
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1
Find the course
Browse by subject or search for what you need. Every course page lists the units, how long it takes and who it suits.
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2
Apply online
Fill in the form. It takes a few minutes and you do not need anything to hand.
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3
We check you are eligible
We confirm the funding, set up your account on the learning platform and introduce you to your tutor.
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4
Study at your own pace
Work through the units in your own time, send your assessments to your tutor, and finish with a qualification.