The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You’ll also gain a better understanding of what makes effective teams work.
What You’ll Learn
Course Structure
- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
How You're Assessed
Assessment Methods
Online
Costs
Course Fees
UK
Fully Funded.
For Careers Advisers
Quick Reference Guide
Level
Level 2
Duration
7 Weeks
Study Mode
Distance, Short
Ready to Start Your Journey?
Applications are open. Apply online in minutes.
Questions? Call 0800 358 7575