Jump directly to main content Jump directly to menu
Apprenticeship

L5 Operations/Departmental Manager Apprenticeship Standard

Accountable for a department, not just a team

An apprenticeship is a real, paid job. The apprentice works for an employer and trains with us at the same time, and comes out with a nationally recognised qualification and the experience to go with it.

Speak to us today

The short answer

24 monthsPlus assessment: Additional time after the training period
Fully funded for most employersSmaller employers pay nothing towards the training.
Level 5Nationally recognised
Before they start

What an apprentice needs

The entry requirement for this apprenticeship will be decided by each employer but may typically be five GCSEs at Grade C or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment

The employer sets the real bar, so treat this as a guide. If somebody is close but not quite there, it is still worth the conversation.

What they’ll learn

Area, department, general, operations, regional and specialist managers. Private, public or third sector, any size of organisation.

  1. They will develop and deliver operational plans

    Leadership and management alongside teams and senior managers, making sure teams fulfil their roles and meet organisational goals.

    Covers operational plans, leadership and management duties, organisational goals

  2. They will manage resources, change and talent

    Resource management, managing change and talent management: the three that decide whether a department copes with a difficult year.

    Covers resource management, managing change, talent management

  3. They will use data and manage stakeholders

    Data analysis and stakeholder management, so decisions are argued with evidence and landed with the people they affect.

    Covers data analysis, stakeholder management

  4. They will deliver sustainable solutions

    Named explicitly in the standard, rather than treated as an afterthought once the operational problem is solved.

    Covers delivering sustainable solutions

Assessment

Nobody springs anything on anyone

Every apprenticeship ends with an independent assessment of the knowledge, skills and behaviours learned on the programme, carried out by an organisation with no connection to us or to the employer. Everything before it exists to get the apprentice ready for it.

1
Throughout

Coursework and portfolio

Work launched in class and completed in the job, building the evidence the assessor will look at.

2
Every 8 to 10 weeks

A review with you

The employer, the apprentice and the tutor. Half an hour. Progress, targets, and anything getting in the way.

3
Before the end

A full mock

Marked by a tutor who is not theirs, so the feedback is honest and the real thing holds no surprises.

Getting started

What it takes, on both sides

If you're the employer

  • A real role that covers the standard. Your Employer Relationship Officer will check it before anyone enrols.
  • Time released for teaching, on a timetable you'll have from day one.
  • Half an hour every 8 to 10 weeks for a three-way review.
  • Your say-so when the apprentice is ready for their final assessment.

If you want to be the apprentice

  • A job. An apprenticeship is employment, so you need an employer before you can start.
  • Already working in this kind of role? Your manager can put you forward directly.
  • An initial skills scan with us, so we know where you're starting from.
  • No employer yet? That's the usual starting point, and finding one is the part we help with.
Where it leads

This is a step, not a destination

Most of our apprentices carry on, usually with the same employer and usually into a wider role. Which route is right depends on the job being done, so it is worth a conversation rather than a guess.

Not sure what comes after this one? Tell us the role and we'll tell you honestly which of our apprenticeships, higher apprenticeships or university-level courses fits next.

How to start this apprenticeship

It takes two, an employer and an apprentice. Pick your side.

I'm an employer

Put someone on this programme

Recruiting, or formalising the training of someone already in post? Start with a conversation. We'll check the role, sort the funding, and get them enrolled.

Speak to us today 0800 358 7575

Or advertise a vacancy through us and we'll handle the recruitment.

I want to be an apprentice

You'll need an employer first

An apprenticeship is a job, so an employer has to take you on before you can start. Already employed in this kind of role? Your manager can put you forward directly.

No vacancy that suits? Register your interest and we'll tell you when one comes up.