Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain – instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business’s success.
If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience.
You will increase your awareness of how to understand and meet customers’ needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
This course will develop your knowledge and understanding across a range of basic customer service concepts and practices.
Our distance learning courses are completed online, so there is no need for any personal attendance in college, however you can always attend college if you feel you need this.
You will complete assessments by answering questions and submitting them to your tutor via the online learning platform.
You will be given full written feedback on your assessments within 5 working days.
Your tutor is available by email, or Mobile Phone during office hours if you need support with your studies.
To study the courses, you need to have a suitable device such as a laptop, a desktop computer, or a tablet such as an iPad. You also need access to the internet.
Please note: It is not possible to complete the courses on a mobile phone as they are not compatible with our learning platform.
On successful completion of the course, you will receive a certificate from NCFE awarding body, confirming your achievement.