L3 Information Communications Technician Apprenticeship Standard

Deliver efficient operation and control of the IT.

Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

The knowledge, skills and behaviours for this role will be developed over the duration of the apprenticeship.
Maths and English will be embedded within the apprenticeship.

Typical Job Roles:
Support Technician, Network Technician, Digital Communications Technician, 1st and 2nd Line Support Telecoms Technician, Cloud Technician, Communications Technician, Cyber/Security Support, Data Centre Support Technician, First Line Support, Help Desk Support, IT Field Technician, It Support Analyst, IT Support Officer, Maintenance Support Technician, Network Field Operative, Office IT Technician, Telecommunications Technician.